This page exists to make the practical rules visible before a problem turns into a support ticket. Merch, support payments, and memberships each have their own operating realities.
This Store Policy covers merch sold through the Prozilli Gaming store, one-time support payments, recurring memberships, and related customer-service and billing expectations. It works together with our Terms of Service and Privacy Policy.
Many merch items are produced on demand after purchase rather than pulled from warehouse inventory. That means availability can change, production can begin quickly, and cancellation windows may be limited once the order enters fulfillment.
Products, sizes, colorways, and collections can appear, disappear, or rotate without notice.
Some items may be seasonal, limited, or design-specific. Visibility on the site does not guarantee perpetual availability.
We try to present product images, descriptions, and sizing information clearly, but colors, materials, crop, and scale can vary across screens, print runs, garments, and production batches.
Mockups, renders, and staged product images are visual references. Final physical appearance can vary slightly from on-screen previews.
Customers are responsible for reviewing available size details before purchase. Fit may vary by garment type and supplier.
Estimated production and shipping times are estimates, not guarantees. Carrier delays, holidays, customs processing, provider capacity, and international routing can all affect delivery timing.
| Production | Items may enter production shortly after purchase, especially for made-to-order products. |
|---|---|
| Shipping | Transit speed depends on the carrier and destination. Tracking events may lag behind real movement. |
| International orders | Duties, VAT, customs fees, and import charges may be assessed by destination authorities or carriers. |
| Address accuracy | Customers are responsible for entering a complete and accurate shipping address. |
If an order arrives damaged, materially misprinted, defective, or meaningfully different from the item ordered, contact [email protected] promptly with the order details and clear photos.
Claims should be submitted as soon as possible after delivery. Delayed claims can become harder to resolve with the fulfillment partner.
Because many items are made to order, general preference-based returns or exchanges may be limited unless required by law or promised at checkout.
Once a carrier marks an item as delivered, investigation options may be limited. We will review reasonable support requests, but we cannot guarantee replacement for every delivery dispute.
One-time support payments are voluntary creator support transactions processed through Stripe. They are charged immediately at checkout and are not merch orders.
Support payments are intended to back the broader build. They do not create ownership, voting rights, employment status, or guaranteed personal access.
Memberships renew automatically until canceled through the Stripe billing portal or otherwise ended. Membership perks, visibility, or structure may change as the public support model evolves.
A recurring audience support lane connected to the creator ecosystem.
They are not equity, profit participation, shareholder rights, or contractual ownership in Prozilli Inc. or its projects.
Failed payments, chargebacks, fraud concerns, or abusive billing behavior may result in delayed benefits, suspension of related support perks, or denial of future transactions. We reserve the right to review suspicious or abusive payment activity.
If a customer believes a billing issue occurred, we prefer direct contact first so the issue can be investigated before it becomes a chargeback dispute.
This page is designed to support real operations. It should still be reviewed and tightened with counsel as volume, geography, and provider complexity grow.