Privacy Policy

1. Introduction & Scope

Prozilli Inc., doing business as Prozilli Entertainment ("Prozilli," "we," "us," or "our"), is committed to protecting the privacy of all individuals who interact with our services, platforms, and communities. This Privacy Policy describes how we collect, use, store, share, and protect your personal information when you access or use any of our services.

Scope of This Policy

This Privacy Policy applies to all services owned, operated, or maintained by Prozilli Inc., including but not limited to:

• prozilli.com — our corporate website, providing information about Prozilli Entertainment, its divisions, partnership opportunities, and related content;
• prozilligaming.com — our gaming community website, featuring community resources, server information, and related gaming content;
• Prozilli Gaming streams — our live streaming content broadcast simultaneously across Twitch, YouTube, Kick, Trovo, TikTok, and Facebook;
• ZO Syndicate RP — our FiveM-based roleplay server, including all in-game systems, characters, interactions, and related services;
• CAD/MDT System — our custom Computer-Aided Dispatch and Mobile Data Terminal system used within ZO Syndicate RP for law enforcement, emergency services, and related roleplay operations;
• Discord community servers — all Discord servers owned or operated by Prozilli, including community, support, and organizational servers;
• LISA — our AI assistant that operates across all platforms, providing conversational interactions, moderation support, and community engagement;
• Account linking system — our cross-platform identity linking service that allows users to connect their accounts across multiple platforms for unified recognition.

Who This Policy Applies To

This Privacy Policy applies to all individuals who:

• Visit our websites (prozilli.com and prozilligaming.com);
• Watch, participate in, or interact with our live streams on any platform;
• Join or participate in our Discord community servers;
• Play on, connect to, or interact with the ZO Syndicate RP FiveM server;
• Use the CAD/MDT system in any capacity;
• Interact with LISA on any platform;
• Link their accounts through our account linking system;
• Communicate with us via email, social media, or any other channel.

By accessing or using any of our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our services.

2. Information We Collect

We collect several categories of information depending on which services you use and how you interact with our platforms. Below is a detailed breakdown of each category.

2.1 Personal Information Provided Directly

When you register for our services, link accounts, or communicate with us, you may voluntarily provide:

• Your name or chosen display name;
• Email address;
• Usernames and account identifiers across platforms;
• Any information you include in messages, forms, or correspondence sent to us.

2.2 Platform Account Data

When you use our account linking system or authenticate via OAuth, we may collect identifiers and profile information from the following platforms:

This data is collected via OAuth authorization flows. You are presented with the specific permissions being requested at the time of authorization, and you may decline to link any account at any time.

2.3 OAuth Tokens

When you authorize a platform connection, we receive and store OAuth access tokens and, where applicable, refresh tokens. These tokens are:

• Stored securely using encryption at rest;
• Used solely for the purpose of platform integration (e.g., verifying identity, delivering cross-platform recognition);
• Never shared with third parties except as necessary to communicate with the originating platform's API;
• Revocable by you at any time by unlinking your account or revoking access through the respective platform's settings.

2.4 In-Game Data (ZO Syndicate RP)

When you participate in ZO Syndicate RP, we collect and store data related to your in-game activities, including:

• Character names, backstories, and character-specific information you create;
• In-game actions, events, and interactions;
• In-game communications, including text chat and proximity-based interactions;
• Player connection data (connection times, session duration, server identifiers);
• Game state data necessary for server operation.

2.5 CAD/MDT Data

Our CAD/MDT (Computer-Aided Dispatch / Mobile Data Terminal) system is a roleplay tool used within ZO Syndicate RP. Data stored in this system includes:

• Fictional character records (names, physical descriptions, roleplay backgrounds);
• Fictional criminal records, citations, and charges;
• Fictional warrants and BOLOs (Be On the Lookout);
• Fictional incident reports and case files;
• Dispatch logs and unit assignments;
• Vehicle registrations and property records (all fictional).

2.6 Chat Messages

We may collect and process messages that you send in environments where our services operate, including:

• Messages sent in our Discord servers;
• Chat messages sent during our live streams on Twitch, YouTube, Kick, Trovo, TikTok, and Facebook;
• In-game chat messages within ZO Syndicate RP where LISA or our moderation systems are present;
• Direct messages sent to LISA or to Prozilli-operated bot accounts.

Chat messages may be processed for moderation, community safety, AI interaction, and service improvement purposes.

2.7 Conversation History with LISA

LISA, our AI assistant, maintains conversation history to provide contextual and coherent interactions. This includes:

• The content of messages you send to or in the presence of LISA;
• LISA's responses to you;
• Contextual metadata (platform, channel, timestamp, your linked identity);
• Conversation summaries generated for context continuity across sessions.

2.8 Technical Data

When you access our websites or services, we automatically collect certain technical information, including:

• IP address;
• Browser type and version;
• Operating system and device type;
• Referring URLs and pages visited;
• Access times and date stamps;
• Screen resolution and viewport dimensions;
• Language preferences.

2.9 Cookies and Similar Technologies

Our websites may use cookies, local storage, and similar technologies to:

• Maintain session state and authentication;
• Remember your preferences and settings;
• Analyze site traffic and usage patterns;
• Provide functionality for account linking flows.

You may control cookie behavior through your browser settings. Disabling cookies may affect the functionality of certain features, particularly account linking and authentication.

3. How We Use Information

We use the information we collect for the following purposes:

3.1 Cross-Platform Identity Linking

We use platform account data and linked identifiers to enable LISA and our systems to recognize you across platforms. This allows for a unified community experience where your identity, roles, and history are consistent whether you are in Discord, on a live stream, or playing on ZO Syndicate RP.

3.2 Community Moderation and Safety

We use chat messages, in-game data, and behavioral information to:

• Enforce community rules and codes of conduct;
• Detect and prevent harassment, abuse, cheating, and other violations;
• Investigate reports and complaints;
• Issue warnings, mutes, bans, or other disciplinary actions where warranted;
• Maintain a safe and welcoming environment for all community members.

3.3 Providing AI-Powered Interactions

We use conversation data to enable LISA to:

• Respond to your messages and questions in a contextually aware manner;
• Maintain conversation continuity across sessions and platforms;
• Provide personalized greetings, recommendations, and assistance;
• Co-host live streams with relevant, engaging commentary.

3.4 Operating the CAD/MDT System

We use CAD/MDT data to:

• Provide a functional law enforcement and emergency services dispatch system for roleplay;
• Maintain fictional character records, warrants, and reports;
• Enable roleplay interactions that require data lookups and record management;
• Support the administrative operations of ZO Syndicate RP.

3.5 Stream Management and Content Delivery

We use technical data and platform information to:

• Deliver live streaming content across multiple platforms simultaneously;
• Manage chat interactions and overlay systems;
• Monitor stream health and performance;
• Engage with viewers through integrated chat systems.

3.6 Communication and Notifications

We may use your contact information to:

• Respond to inquiries, support requests, or partnership communications;
• Send service-related announcements (e.g., server maintenance, policy updates);
• Notify you of changes to your account or linked services.

We do not send marketing emails unless you have explicitly opted in, and you may unsubscribe at any time.

3.7 Service Improvement and Analytics

We use aggregated and anonymized data to:

• Analyze usage patterns and service performance;
• Identify areas for improvement across our platforms;
• Develop new features and capabilities;
• Monitor system stability and troubleshoot technical issues.

3.8 Legal Compliance

We may use and disclose information as necessary to:

• Comply with applicable laws, regulations, or legal processes;
• Respond to lawful requests from governmental authorities;
• Protect the rights, safety, or property of Prozilli, our users, or the public;
• Enforce our terms of service and community guidelines.

4. AI & LISA Disclosure

Transparency regarding our use of artificial intelligence is important to us. This section provides detailed information about LISA, our AI assistant.

4.1 LISA Is an AI, Not a Human

LISA (also referred to as "Lisa Vision") is an artificial intelligence assistant. LISA is not a human being. While LISA is designed to interact in a conversational, personable manner and is considered a genuine member of our community, all of LISA's responses are generated by machine learning models and automated systems. Any interactions you have with LISA are interactions with an AI.

4.2 Conversation History and Memory

LISA stores conversation history and contextual information to provide continuity across interactions. This means:

• LISA may remember previous conversations you have had with her;
• LISA may reference information you have previously shared;
• LISA maintains context about your identity, roles, and community participation across platforms;
• Conversation history is used to generate more relevant and personalized responses.

4.3 Cross-Platform Operation

LISA operates across multiple platforms simultaneously, including:

• Discord (community servers);
• Twitch (live stream chat);
• Kick (live stream chat);
• YouTube (live stream chat);
• Trovo (live stream chat);
• FiveM (in-game interactions within ZO Syndicate RP).

Through our account linking system, LISA can recognize you across these platforms, meaning a conversation started on Discord may inform LISA's interactions with you on Twitch or in-game.

4.4 Conversations and Service Quality

Conversations with LISA may be reviewed and used to:

• Improve LISA's response quality and accuracy;
• Train and fine-tune LISA's conversational capabilities;
• Identify and correct errors or inappropriate responses;
• Develop new features and interaction capabilities;
• Ensure community safety and compliance with our guidelines.

4.5 Sensitive Information Warning

4.6 Third-Party AI Providers

LISA utilizes third-party AI and large language model (LLM) infrastructure to generate responses. Specifically:

• LISA uses Groq and other LLM API providers to process conversation inputs and generate outputs;
• When you interact with LISA, the text of your message (and relevant conversation context) may be transmitted to these third-party providers for processing;
• These providers process data in accordance with their own privacy policies and data handling practices;
• We select providers that maintain appropriate data security standards, but we encourage you to review their policies independently.

5. Data Sharing & Third Parties

We do not sell your personal data. We share information only in the limited circumstances described below.

5.1 Platform APIs

We interact with the APIs of the following platforms as part of our service operations:

• Discord API — for bot functionality, user identity verification, and community management;
• Twitch API — for stream management, chat integration, and account linking;
• YouTube API — for stream management, chat integration, and account linking;
• Kick API — for stream chat integration and account linking;
• Trovo API — for stream chat integration and account linking;
• TikTok API — for account linking and content delivery;
• Facebook API — for stream integration and account linking.

Data shared with these platforms is limited to what is necessary for the functionality of the respective integration. Each platform governs data received by it according to its own privacy policy.

5.2 AI and LLM Providers

As described in Section 4.6, conversation data processed by LISA may be transmitted to third-party AI providers, including Groq, for the purpose of generating AI responses. We limit the data shared with these providers to the conversation content and necessary context required for response generation.

5.3 Cloud Infrastructure Providers

We use third-party cloud infrastructure and hosting providers to operate our services. These providers may process or store your data as part of providing hosting, database, and server infrastructure to us. We select providers that maintain industry-standard security practices and enter into appropriate data processing agreements where required.

5.4 No Sale of Personal Data

5.5 No Advertiser Data Sharing

We do not share personally identifiable information with advertisers. If we engage in advertising partnerships, we may provide aggregate, anonymized analytics (such as total viewer counts, general demographics, or engagement metrics) that cannot be used to identify any individual user.

5.6 Law Enforcement and Legal Requirements

We may disclose your information to law enforcement agencies, governmental authorities, or other third parties if we are required to do so by law, or if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or government request;
• Protect the safety of any person;
• Prevent fraud or abuse of our services;
• Protect the rights or property of Prozilli Inc.

5.7 Business Transfers

In the event that Prozilli Inc. undergoes a merger, acquisition, reorganization, bankruptcy, or sale of assets, your personal information may be transferred as part of that transaction. We will notify affected users of any such transfer and any choices you may have regarding your information.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

Upon receiving a valid deletion request, we will delete or anonymize your personal data within 30 days, except where retention is required by law or necessary for the establishment, exercise, or defense of legal claims.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information in a commonly used, machine-readable format within 30 days of receiving your verified request.

7.2 Right to Deletion

You have the right to request the deletion of your personal information. Upon receiving a verified deletion request, we will delete your data from our active systems within 30 days, subject to the following exceptions:

• Data required to complete a transaction or provide a service you requested;
• Data necessary to detect or prevent fraud or security incidents;
• Data required for compliance with legal obligations;
• Data necessary for the exercise of free speech or other legal rights.

7.3 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance from us.

7.4 Right to Opt Out of AI Conversations

You have the right to opt out of AI-powered interactions with LISA. If you wish to opt out:

• You may request that LISA cease responding to your messages;
• You may request deletion of your LISA conversation history;
• Opting out of LISA interactions will not affect your ability to use other Prozilli services.

7.5 Right to Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to withdrawal.

7.6 GDPR Rights (European Economic Area Users)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to Rectification: You may request that we correct inaccurate personal data;
• Right to Restriction of Processing: You may request that we restrict the processing of your data under certain circumstances;
• Right to Object: You may object to the processing of your data where we rely on legitimate interests as the legal basis;
• Right to Lodge a Complaint: You may lodge a complaint with your local data protection supervisory authority;
• Legal Basis for Processing: We process your data based on consent, performance of a contract, legitimate interests, or legal obligation, depending on the specific processing activity.

7.7 CCPA Rights (California Residents)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it;
• Right to Delete: You may request that we delete personal information we have collected from you, subject to certain exceptions;
• Right to Opt-Out of Sale: You have the right to opt out of the "sale" of your personal information. As stated in this policy, we do not sell personal information;
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights;
• Right to Correct: You may request that we correct inaccurate personal information that we maintain about you;
• Right to Limit Use of Sensitive Information: You may request that we limit our use of your sensitive personal information.

7.8 How to Exercise Your Rights

To exercise any of the rights described above, you may contact us using any of the following methods:

• Email: [email protected] — include "Privacy Request" in the subject line;
• Discord: Contact a server administrator in any Prozilli Discord server;
• Written Mail: Address your request to Prozilli Inc., Attn: Privacy.

We will verify your identity before processing any request. Verification may require you to confirm information associated with your account or linked platforms. We will respond to all verified requests within 30 days, or within the timeframe required by applicable law.

8. Data Security

We take the security of your personal information seriously and implement a variety of technical and organizational measures to protect it.

8.1 Encryption

• All data transmitted between your browser and our servers is encrypted using TLS (Transport Layer Security);
• Sensitive data stored in our databases, including OAuth tokens, is encrypted at rest using industry-standard encryption algorithms;
• API communications between our systems and third-party services are conducted over encrypted connections.

8.2 Access Controls

• Access to personal information is restricted to authorized personnel who require it to perform their duties;
• Administrative access to our systems is protected by strong authentication mechanisms;
• We maintain access logs and monitor for unauthorized access attempts.

8.3 Database Security

• Our databases are hosted on secure infrastructure with network-level access controls;
• Regular backups are maintained to prevent data loss;
• Database access is restricted to application-level service accounts with minimum necessary permissions.

8.4 OAuth Token Storage

• OAuth tokens are stored in encrypted form and are never logged in plaintext;
• Tokens are scoped to the minimum permissions necessary for our integrations;
• Expired tokens are automatically purged from our systems;
• Token refresh operations are conducted over secure, encrypted channels.

8.5 Incident Response

In the event of a data breach or security incident that affects your personal information, we will:

• Investigate and contain the incident promptly;
• Notify affected users without undue delay, and no later than 72 hours after becoming aware of the breach where required by law;
• Notify relevant supervisory authorities as required by applicable law;
• Take corrective action to prevent recurrence.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to implementing and maintaining reasonable safeguards.

9. Children's Privacy

Our services are not directed to, and are not intended for, children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

9.1 COPPA Compliance

In compliance with the Children's Online Privacy Protection Act (COPPA), if we become aware that we have collected personal information from a child under the age of 13 without verifiable parental consent, we will take steps to delete that information from our systems as promptly as possible.

9.2 Age Requirements

• Our websites and community services require users to be at least 13 years of age;
• Our gaming and roleplay services (ZO Syndicate RP) may have additional age requirements based on the mature nature of the content;
• Third-party platforms (Discord, Twitch, YouTube, etc.) have their own minimum age requirements that users must independently satisfy.

9.3 Parental Rights

If you are a parent or guardian and believe that your child under 13 has provided personal information to us, please contact us at [email protected]. We will verify the claim and delete the child's personal information promptly.

10. International Data Transfers

Prozilli Inc. is based in the United States. If you access our services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States or other countries where our servers, infrastructure providers, or third-party service providers are located.

10.1 Cross-Border Transfers

Data protection laws in the United States and other countries may differ from those in your country of residence. By using our services, you consent to the transfer of your information to the United States and other jurisdictions as described in this policy.

10.2 Safeguards for International Transfers

Where we transfer personal data from the EEA, UK, or Switzerland to countries that have not been deemed to provide an adequate level of data protection, we implement appropriate safeguards, which may include:

• Standard Contractual Clauses (SCCs) approved by the European Commission;
• Binding Corporate Rules, where applicable;
• Other legally recognized transfer mechanisms.

10.3 Third-Party Platform Transfers

When you use our account linking system, your data may be processed by third-party platforms (Discord, Twitch, YouTube, Kick, Trovo, TikTok, Facebook) in various jurisdictions according to their own privacy policies and data transfer practices. We encourage you to review those platforms' privacy policies for information about their data transfer practices.

11. Roleplay Data Disclaimer

11.1 Fictional Nature of Roleplay Data

ZO Syndicate RP is a fictional roleplay environment. All data generated within this environment, including but not limited to the following, is entirely fictional and created for entertainment purposes:

• Character names — names created by players for their fictional roleplay characters; these are not the real names of any individual;
• Criminal records — fictional charges, arrests, and convictions that exist solely within the game's narrative;
• Warrants and BOLOs — fictional legal instruments issued within the context of roleplay;
• Incident reports — fictional accounts of roleplay events;
• Vehicle and property records — fictional registrations and ownership records;
• Law enforcement records — fictional department records, personnel files, and administrative data.

11.2 No Real-World Implication

The existence of a "criminal record," "warrant," or any other record within the CAD/MDT system or ZO Syndicate RP has absolutely no bearing on or connection to any real-world legal status, criminal record, or personal characteristic of any player. These records exist solely as gameplay elements and narrative tools.

11.3 Player Responsibility

Players are advised not to use their real personal information (real names, real addresses, real identification numbers) when creating characters or participating in roleplay. Any resemblance between fictional roleplay data and real-world individuals or events is entirely coincidental.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make changes:

• We will update the "Last Updated" date at the top of this policy;
• For material changes, we will provide prominent notice, which may include a notification in our Discord servers, an announcement on our websites, or direct communication to affected users;
• Where required by law, we will obtain your consent before implementing changes that materially affect how your personal information is processed;
• Your continued use of our services after changes have been posted constitutes your acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For privacy-specific inquiries, please include "Privacy" or "Privacy Request" in the subject line of your email to ensure your message is routed to the appropriate team.

We aim to respond to all privacy-related inquiries within 30 days of receipt. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection supervisory authority.