TERMS OF SERVICE

Effective Date: March 5, 2026 | Last Updated: March 5, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Prozilli ("Company," "we," "us," or "our"). These Terms govern your access to and use of the website prozilli.com, all associated subdomains, services, applications, and features (collectively, the "Services"). Please read these Terms carefully before using our Services.

BY ACCESSING OR USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, YOU MUST NOT ACCESS OR USE OUR SERVICES.

1. ELIGIBILITY

1.1. You must be at least 13 years of age (or 16 in the EEA/UK) to use our Services. By using our Services, you represent and warrant that you meet this age requirement.

1.2. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

1.3. You must not use our Services if you have been previously banned, suspended, or otherwise prohibited from accessing them.

1.4. You must have the legal capacity to enter into a binding agreement in your jurisdiction.

2. ACCOUNT REGISTRATION AND SECURITY

2.1. Certain features of our Services require you to authenticate via third-party platforms (Discord, Twitch, Kick, YouTube, Trovo, Facebook, TikTok, X/Twitter, Instagram) using OAuth or similar protocols.

2.2. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

2.3. You agree to notify us immediately of any unauthorized use of your account or any other security breach.

2.4. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised, are being used in violation of these Terms, or are associated with fraudulent activity.

2.5. You may not create multiple accounts for the purpose of circumventing bans, suspensions, or other restrictions.

3. SERVICES DESCRIPTION

3.1. Prozilli provides entertainment, streaming, community, content creation, and technology services, including but not limited to:

Corporate website and information services (prozilli.com)
Gaming and content hub (prozilligaming.com)
Multi-platform restreaming (Recast)
AI-powered chat assistant (LISA)
Community features across Discord, Twitch, Kick, YouTube, Trovo, and Facebook
Blog and editorial content
Stream overlay and production tools

3.2. We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of our Services.

3.3. Our Services may be subject to scheduled or unscheduled downtime for maintenance, updates, or other reasons. We do not guarantee uninterrupted access to our Services.

4. USER CONDUCT

4.1. You agree not to use our Services to:

Violate any applicable local, state, national, or international law or regulation
Infringe upon the intellectual property rights of others
Harass, abuse, threaten, stalk, or intimidate any person
Transmit hate speech, discriminatory content, or content promoting violence
Distribute spam, unsolicited advertising, or promotional material
Transmit viruses, malware, or other harmful code
Attempt to gain unauthorized access to our Services, servers, or databases
Interfere with or disrupt the integrity or performance of our Services
Engage in data scraping, mining, or harvesting without authorization
Impersonate any person or entity, or misrepresent your affiliation
Collect or store personal data about other users without their consent
Use our Services for any commercial purpose without authorization
Circumvent, disable, or otherwise interfere with security-related features
Use automated systems (bots, scrapers, crawlers) to access our Services without permission
Exploit any bugs, glitches, or vulnerabilities in our Services
Distribute, publish, or facilitate the distribution of content depicting minors in a harmful context
Engage in any activity that could damage, disable, overburden, or impair our Services

4.2. We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, violates this section, including removing content, suspending or terminating accounts, and reporting to law enforcement.

5. AI ASSISTANT (LISA) — TERMS OF INTERACTION

5.1. LISA (Live Interactive System Administrator) is an AI-powered chat assistant that operates across multiple platforms. By interacting with LISA, you acknowledge and agree to the following:

No Professional Advice: LISA's responses are generated by artificial intelligence and do not constitute professional, legal, medical, financial, or any other form of advice. You should not rely on LISA's output for decisions that require professional judgment.
Accuracy: While we strive for accuracy, LISA may produce responses that are incorrect, incomplete, misleading, or outdated. We make no representations or warranties regarding the accuracy or reliability of LISA's responses.
Data Processing: Messages you send to LISA in public channels are processed by third-party AI providers (currently OpenAI and Groq) and may be stored as described in our Privacy Policy.
Content: LISA's responses are algorithmically generated and do not represent the views, opinions, or endorsements of Prozilli or its operators.
Availability: LISA's availability is subject to the availability of third-party AI services and may be interrupted without notice.
Age Appropriateness: While LISA is designed to produce appropriate content, we cannot guarantee that all responses will be suitable for all audiences. Parental discretion is advised.

5.2. You agree not to attempt to manipulate, jailbreak, exploit, or cause LISA to generate content that violates these Terms, applicable laws, or the acceptable use policies of third-party AI providers.

6. INTELLECTUAL PROPERTY

6.1. Our Content: All content, features, and functionality of our Services — including but not limited to text, graphics, logos, icons, images, audio, video, software, data compilations, page layout, underlying code, and the LISA character — are the exclusive property of Prozilli or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

6.2. Trademarks: "Prozilli," "Prozilli Gaming," "LISA," the Prozilli logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Prozilli. You may not use these marks without our prior written permission.

6.3. Limited License: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use our Services for your personal, non-commercial use.

6.4. Restrictions: You may not:

Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, or exploit any of our content without permission
Decompile, reverse engineer, or disassemble any software or technology used in our Services
Remove, alter, or obscure any copyright, trademark, or other proprietary notices
Use our content for training AI models or machine learning systems without explicit written authorization
Frame or mirror any part of our Services without written authorization

7. USER-GENERATED CONTENT

7.1. License Grant: By submitting, posting, or transmitting content through our Services (including chat messages, blog comments, community posts, and other contributions), you grant Prozilli a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with our Services.

7.2. Representations: You represent and warrant that you own or have the necessary rights to submit such content, and that the content does not violate the rights of any third party.

7.3. Removal: We reserve the right to remove any user-generated content at our sole discretion, for any reason, without notice.

7.4. Responsibility: You are solely responsible for any content you submit through our Services. We do not endorse any user-generated content and expressly disclaim any liability in connection with user-generated content.

8. DMCA AND COPYRIGHT COMPLAINTS

8.1. We respect the intellectual property rights of others. If you believe that any content on our Services infringes your copyright, you may submit a notice pursuant to the Digital Millennium Copyright Act (DMCA) containing:

A physical or electronic signature of the copyright owner or authorized agent
Identification of the copyrighted work claimed to have been infringed
Identification of the allegedly infringing material and its location on our Services
Your contact information (address, phone number, email)
A statement that you have a good faith belief that the use is not authorized
A statement, under penalty of perjury, that the information in the notice is accurate and you are authorized to act on behalf of the copyright owner

8.2. DMCA notices should be sent to: [email protected]

8.3. We may terminate accounts of repeat infringers in our sole discretion.

9. THIRD-PARTY SERVICES AND LINKS

9.1. Our Services may contain links to or integrations with third-party websites, services, or applications (including Twitch, Discord, YouTube, Kick, Trovo, Facebook, Cloudflare, OpenAI, Groq, and others).

9.2. We do not control, endorse, or assume responsibility for any third-party content, products, or services. Your interactions with third parties are governed by their terms and policies.

9.3. Your use of third-party services connected through OAuth or other authentication methods is subject to those services' terms and privacy policies.

9.4. We are not liable for any loss or damage arising from your reliance on third-party content or services.

10. DISCLAIMER OF WARRANTIES

10.1. OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND FREEDOM FROM COMPUTER VIRUSES OR OTHER HARMFUL CODE.

10.2. We do not warrant that our Services will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components.

10.3. We do not warrant the accuracy, completeness, or usefulness of any information provided through our Services, including AI-generated content from LISA.

10.4. No advice or information obtained from us or through our Services shall create any warranty not expressly stated in these Terms.

10.5. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above limitations may not apply to you. In such cases, our warranties are limited to the fullest extent permitted by applicable law.

11. LIMITATION OF LIABILITY

11.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PROZILLI, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2. IN NO EVENT SHALL OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

11.3. The limitations in this section apply regardless of the theory of liability, whether based on warranty, contract, statute, tort (including negligence), strict liability, or any other legal theory.

11.4. Some jurisdictions do not allow the limitation or exclusion of certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

12. INDEMNIFICATION

12.1. You agree to indemnify, defend, and hold harmless Prozilli, its officers, directors, employees, agents, suppliers, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

Your violation of these Terms
Your use of our Services
Your violation of any rights of a third party
Your violation of any applicable law or regulation
Any content you submit or transmit through our Services
Any claim that your content caused damage to a third party

12.2. We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

13. DISPUTE RESOLUTION

13.1 Informal Resolution

Before filing any formal legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at [email protected]. We will attempt to resolve the dispute within 60 days of receiving your notice.

13.2 Binding Arbitration

If informal resolution is unsuccessful, any dispute, claim, or controversy arising out of or relating to these Terms or our Services shall be resolved through binding arbitration administered by a mutually agreed-upon arbitration service, in accordance with its rules then in effect. Arbitration shall take place in the state/country of our principal place of business or, at your election, remotely via video conference.

13.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

13.4 Exceptions

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement of intellectual property rights. Small claims court actions may also be brought in the appropriate jurisdiction.

13.5 Statute of Limitations

Any cause of action or claim you may have arising out of or relating to these Terms or our Services must be commenced within one (1) year after the cause of action accrues. Otherwise, such cause of action or claim is permanently barred.

14. GOVERNING LAW

14.1. These Terms shall be governed by and construed in accordance with the laws of the jurisdiction of our principal place of business, without regard to its conflict of law provisions.

14.2. To the extent arbitration does not apply, you consent to the exclusive jurisdiction of the courts located in the jurisdiction of our principal place of business.

15. TERMINATION

15.1. We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including breach of these Terms.

15.2. Upon termination:

Your license to use our Services immediately ceases
We may delete your account data, subject to our data retention policies
Sections that by their nature should survive termination will survive (including Intellectual Property, Disclaimer, Limitation of Liability, Indemnification, and Dispute Resolution)

15.3. You may terminate your account at any time by contacting us at [email protected].

16. FORCE MAJEURE

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, riots, embargoes, acts of government, fire, floods, pandemics, epidemics, strikes, telecommunications failures, internet disruptions, power outages, third-party service failures, cyberattacks, or any other force majeure event.

17. GENERAL PROVISIONS

17.1. Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Prozilli regarding our Services and supersede all prior agreements.

17.2. Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17.3. Waiver: Our failure to enforce any right or provision of these Terms will not constitute a waiver of such right or provision.

17.4. Assignment: You may not assign or transfer these Terms or your rights without our written consent. We may assign our rights and obligations without restriction.

17.5. No Agency: Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Prozilli.

17.6. Headings: Section headings are for convenience only and have no legal effect.

17.7. Notices: We may provide notices to you through our Services, by email, or by other reasonable means. You may provide notice to us at [email protected].

18. CHANGES TO TERMS

18.1. We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date and, where required, provide notice through our Services.

18.2. Your continued use of our Services after changes become effective constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our Services.

18.3. We encourage you to review these Terms periodically for any changes.

19. CONTACT

For questions or concerns about these Terms, contact us:

Email: [email protected]
General Inquiries: [email protected]